As an electricity consumer in Ontario, you have two options when it comes to your electricity supply.
Electricity supplied by Alectra Utilities
You can have your electricity supplied by Alectra Utilities through the Regulated Price Plan where prices are set by the Ontario Energy Board. Residential and small business customers are automatically part of the Regulated Price Plan unless they choose to purchase their electricity from an energy retailer.
For more information, visit the Ontario Energy Board website or call toll-free at 1-877-632-2727.
Electricity supplied by an energy retailer
You can sign a contract with an energy retailer for your electricity supply. Energy retailers are private companies and are not associated with Alectra Utilities, the Ontario Energy Board, the government or any government program. However, the Ontario Energy Board licenses energy retailers and plays a role to ensure they follow the laws and rules that protect consumers from unfair or misleading business practices.
By signing a contract, you are agreeing to purchase electricity at a fixed price for a set period of time. The fixed price is not regulated by the Ontario Energy Board.
An electricity contract covers only some parts of your bill. You will continue to pay other charges to Alectra Utilities even if you sign a contract with an energy retailer. Also, customers switching to a retailer and leaving the Regulated Pricing Plan will have the RPP Settlement applied to their bill.
Be aware that an energy contract may not save you money. Take the time to review and compare the contract offer to what you currently pay. Make sure you understand the total amount you will pay under the contract.
Calculate how much you would pay on an energy contract. If you are considering signing an energy contract, use this handy bill calculator tool provided by the Ontario Energy Board to see how your bill might look based on a contract with an electricity retailer.
Information to make an informed choice
And be sure to read the following information to make an informed choice.
For more information
For more helpful information on retail energy contracts, visit the Ontario Energy Board or call toll-free at 1-877-632-2727.