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Hydro One Brampton's Commitment to Privacy

Protecting your privacy and the confidentiality of your Personal Information is a standard by which Hydro One Brampton conducts its business. The collection, use and disclosure of customers' Personal Information is fundamental to our day-to-day business operations and as such, we strive to provide you with the best customer service. This includes respecting your privacy and treating you fairly.

Hydro One Brampton has established a Privacy Code to inform you about our practices and procedures concerning the collection, usage and disclosure of your Personal Information. It tells you the ways we ensure that your privacy and the confidentiality of your Personal Information are protected.

If you have any questions or concerns about privacy at Hydro One Brampton, please contact our Privacy Officer as follows:

Telephone: (905) 452-5502

Fax: (905) 840-0967

Mail: 175 Sandalwood Pkwy West, Brampton, Ontario L7A 1E8

E-mail: jgribbon@HydroOneBrampton.com

For purposes of our Privacy Policy, personal information means individually identifiable information about a user collected online, including a user's first and last name, home or other physical address, e-mail address or telephone number ("Personal Information").

Hydro One Brampton treats your Personal Information as confidential and does not disclose it, or use without your written consent, except where such Personal Information is required to be disclosed:

(a) for billing, settlement or market operation purposes;

(b) for law enforcement purposes;

(d) for the processing of your past due accounts which have been passed to a debt
collection agency.

Hydro One Brampton may engage employees, contractors and other companies or third parties to perform work that involves access to Personal Information. In any case, Hydro One Brampton will ensure that such parties are required to keep the information confidential and not to use it in any way other than as is necessary to perform their work for us.

Hydro One Brampton may disclose summary information obtained by combining data from many accounts, provided that the information has been sufficiently aggregated such that any personal identifiers cannot reasonably be identified.

Hydro One Brampton reserves the right to change this policy at any time. Please check this page periodically for changes. Your continued use of this Web site following the posting of any changes to these terms will mean you accept the changes.

In the event that Hydro One Brampton changes this policy, Hydro One Brampton will post a message on the home page of its website (for a period of at least thirty days) that states that the Privacy Policy has been changed, and will provide a link to the Privacy Policy. It would be prudent for you to check the Privacy Policy each time you come to our website.

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To obtain a printed copy of any document, please contact Hydro One Brampton at (905) 840-6300 ext. 3309.

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All contents © 2010 Hydro One Brampton Networks Inc. All rights reserved.
175 Sandalwood Pkwy West, Brampton, Ontario L7A 1E8

This document was last modified on 01-01-2010.